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Complaints & Feedback

Your voice matters in improving our services

Submit Your Complaint Now

Your complaint will be processed through the Pahang Public Complaint System (SPAB) — the official government platform that lets you track your complaint status online.

Lodge a Complaint at SPAB

You will be taken to the SPAB website — Pahang Public Complaint System

How to Lodge a Complaint

1
Register / Log In

Register an account or log in to the SPAB system using your personal details.

2
Fill in the Complaint Form

Complete the complaint form with detailed information about the issue you wish to report.

3
Submit a Complaint

Submit your complaint. A reference number will be given for tracking purposes.

4
Track Status

Use the reference number to check the latest status of your complaint.

Types of Complaints That Can Be Submitted

  • Mosque & Surau Management Complaints about the management, facilities or activities of mosques and surau
  • Halal Services Complaints about halal certification, or suspicious premises or products
  • Islamic Education & KAFA Complaints about teachers, classes or religious education management
  • Marriage Services Complaints about marriage, divorce or reconciliation registration
  • Syariah Enforcement Complaints about violations of syariah law
  • Dakwah Activities Feedback on dakwah programmes or religious talks
  • Welfare & Assistance Complaints or applications relating to Islamic welfare programmes

Important Note: Please make sure your complaint is true and accurate. For general enquiries, contact 09-427 1111.