Frequently Asked Questions (FAQ)

JAIP office hours are:
Monday - Thursday: 8.00 am - 5.00 pm
Friday: 8.00 am - 12.15 pm & 2.45 pm - 5.00 pm
Saturday, Sunday & Public Holidays: Closed

The Pahang State Islamic Religious Department is located at Jalan Masjid, 26600 Pekan, Pahang.

You can contact JAIP through:
Telephone: 09-427 1111
Fax: 09-422 8764
Email: jaip@pahang.gov.my
Facebook: facebook.com/JAIPahang

District Islamic Religious Office numbers in Pahang:
Bentong: 09-2221 531 | Bera: 09-2502 111 | Cameron Highlands: 05-4911 425
Jerantut: 09-2662 258 | Jengka: 09-4662 470 | Kuantan: 09-5126 770
Kuala Lipis: 09-3121 384 | Muadzam Shah: 09-4501 031 | Pekan: 09-4267 222
Raub: 09-3551 044 | Maran, Rompin & Temerloh: contact JAIP at 09-427 1111

Complaints and feedback can be made through the "Complaints & Feedback" page on this website, or through the pahang.spab.gov.my portal. According to the JAIP Client Charter, a first response is given within 3 working days.

JAIP provides several online applications:
- eMunakahat (emunakahat.pahang.gov.my) - Marriage registration
- SPSMA (sma.pahang.gov.my) - Religious Secondary School management
- Pra Kahwin (prakahwin.pahang.gov.my) - Pre-marriage course registration
- eMasjid (emasjid.muip.gov.my) - Mosque management
- Portal SMAN (sman.pahang.edu.my) - State Religious Secondary Schools

JAIP Vision: "Leading Islamic Affairs Institutions Founded on Rabbani Management by 2027"

JAIP Mission: To sustain quality Islamic affairs management and services through knowledge and the practice of Islamic values, with an effective and efficient work culture.

Motto: "Guiding a God-Fearing Life"

The JAIP core values are known as JATI:
J - Jati Diri Juara (Champion Identity): Being effective civil servants in terms of personal quality, competence, and the appreciation and practice of values
A - Amanah (Trustworthiness): Carrying out duties with full responsibility and dedication, without selfishness or being selective about work
I - Integriti (Integrity): Embracing personal integrity in thought, practice and action
P - Profesionalisme (Professionalism): Fulfilling responsibilities with full dedication, without selfishness or being selective about work

According to the JAIP Client Charter, general enquiries from the public will be answered within 1 working day.

Marriage registration procedure:
1. Register your application on eMunakahat (emunakahat.pahang.gov.my)
2. Choose an appointment date & time
3. Attend the District Religious Office with complete documents
4. Attend the briefing/document verification session
5. The akad nikah (marriage solemnisation) ceremony is conducted

Make sure the pre-marriage course has been completed before the wedding date. According to the JAIP Client Charter, registration will be processed within 3 working days after all complete documents are received.

Documents required for marriage registration:
- Identity cards of both parties
- Birth certificate
- Divorce certificate (if applicable)
- 2 passport-sized photographs
- Wali (guardian) for the bride
- Proof of attending the pre-marriage course
- Registration fee (rates vary by district)

Yes, the pre-marriage course is COMPULSORY for all prospective Muslim brides and grooms before the akad nikah is conducted. The course lasts 2 days (usually Saturday & Sunday), with a fee of RM80 per person. Register through prakahwin.pahang.gov.my. The course certificate is required during marriage registration.

For divorce matters, please attend in person at the District Islamic Religious Office where the marriage was registered, bringing the original marriage documents (marriage certificate) and identity card. According to the JAIP Client Charter, initial proceedings for a divorce application will be conducted within 14 working days after the application is received.

If your marriage certificate is lost, please contact or visit the District Islamic Religious Office where the marriage was originally registered to apply for a copy/duplicate of the marriage certificate.

Yes, the JAIP Islamic Family Law Division provides Muslim family counselling programmes and manages family dispute cases through mediation. Please contact JAIP at 09-427 1111 for further information and appointments.

Besides the registration of marriage, divorce and reconciliation (rujuk), the JAIP Islamic Family Law Division also manages:
- Counselling and mediation of family disputes
- Modules and programmes for building happy family institutions
- Activities relating to the development of Muslim women

Halal certificate application procedure:
1. Fill in the application form
2. Prepare the documents: SSM registration, list of ingredients, photographs of the premises, Halal Training Certificate (if any)
3. Submit the application to JAIP
4. A premises audit will be conducted
5. The decision is notified within 14 working days after the audit (according to the JAIP Client Charter)

The decision on a halal certificate application will be notified within 14 working days after the premises audit has been completed (JAIP Client Charter).

Halal certification is open to food premises, product manufacturers, restaurants, hotels and catering companies — including those owned by non-Muslims, as long as they meet the prescribed halal certification requirements and procedures.

To check the status of a halal certificate application, please contact the JAIP Halal Management Division directly at 09-427 1111.

Besides new halal certificate applications, the JAIP Halal Management Division also manages:
- Halal certificate renewals
- Accreditation (tauliah) of slaughterers in accordance with Islamic syariah
- Collaboration with JAKIM on matters relating to halal certification

KAFA (Al-Quran and Fardu Ain Classes) are Islamic religious education classes for primary school pupils from Year 1 to Year 6, held for 4 hours a week in the afternoons. Subjects taught include Al-Quran, Fardu Ain, Jawi and Islamic Education. There are currently about 88,589 KAFA pupils throughout Pahang.

KAFA registration can be made through the nearest District Islamic Religious Office, or by contacting the JAIP Education Division at pendidikanjaip@pahang.gov.my or 09-427 1111. According to the JAIP Client Charter, registration confirmation is given within 7 working days.

There are 18 State Religious Secondary Schools (SMAN) and 1 State Religious Primary School (SRAIN) throughout Pahang.

The official SMAN portal is sman.pahang.edu.my. The school management system (SPSMA) can be accessed at sma.pahang.gov.my. For enquiries, contact 09-4271111 / 09-4225922 or email pendidikanjaip@pahang.gov.my.

There are 703 mosques and 1,563 surau registered throughout the State of Pahang under the administration of JAIP.

Bookings to use a mosque/surau for an event can be made through the eMasjid system, or by contacting the management of the mosque/surau concerned directly.

The official Friday sermon texts of the State of Pahang can be viewed and downloaded on the official website of the Pahang State Mufti Department: mufti.pahang.gov.my/khutbah

Applications to build a new mosque/surau can be submitted to the JAIP Mosque Management Division. Please contact JAIP at 09-427 1111 for guidance and application requirements.

The financial and asset management of mosques is monitored by the JAIP Mosque Management Division, in collaboration with the Mosque Committee Members (AJK) at the respective mosque/surau level.

For those interested in embracing Islam, please contact the JAIP Dakwah Division at 09-427 1111 for initial guidance, the confirmation procedure and the process of issuing the certificate of conversion to Islam.

The JAIP Dakwah Division provides continuous religious guidance through the New Convert Guidance Course, the issuance of certificates of conversion to Islam, as well as welfare assistance and moral support for new converts.

JAIP channels various forms of welfare assistance, including:
- Special Aidilfitri Aid for imams, bilals and siaks
- Contributions to Death Benevolent Associations (Badan Khairat Kematian)
- Assistance for new Muslim converts (muallaf)
- Asnaf assistance programme

Contact the JAIP Dakwah Division at 09-427 1111 for eligibility and application information.

Among the programmes and courses run by JAIP:
- Islamic Pre-Marriage Course
- New Muslim Convert (Muallaf) Guidance Course
- Ihya Ramadan Programme
- Monthly Subuh Lectures
- Adult Fardhu Ain Classes

Contact JAIP at 09-427 1111 for schedules and registration.

The JAIP Enforcement Division conducts operations and investigations relating to offences concerning aqidah, worship, morals and marriage, and prosecutes offenders in the Syariah Court, in collaboration with PDRM and other enforcement agencies.

Syariah offences can be reported by contacting the nearest District Islamic Religious Office, or directly through the JAIP hotline at 09-427 1111.

The JAIP Management Services Division is responsible for ensuring the smooth administrative management of the department, covering:
- General administration of the department
- Human resource management
- Procurement and management of departmental assets
- Coordination of departmental finance and budget
- Systematic disposal of the Al-Quran

Information on JAIP tenders and quotations can be found on the Downloads page, under the "Tenders & Quotations" category, on this official website.

Job vacancies at JAIP are usually advertised through the SPA (Public Services Commission) portal or the official website of the Pahang State Government. For the latest information, please contact the JAIP Management Services Division at 09-427 1111.

JAIP manages the systematic disposal of the Al-Quran through the Management Services Division. Please contact JAIP at 09-427 1111 for the correct disposal procedure in accordance with syariah.

The JAIP Research Division is responsible for:
- Conducting studies and research on Islamic affairs
- Studying current issues of aqidah, syariah and muamalat
- Developing fatwas and religious guidelines for the State of Pahang
- Coordinating with the Pahang State Fatwa Committee
- Publishing journals and bulletins on Islam

Fatwa-related matters are coordinated by the JAIP Research Division together with the Pahang State Fatwa Committee. For fatwa-related enquiries, please contact JAIP at 09-427 1111.

Applications for research collaboration or requests for data relating to Islamic affairs can be made by contacting the JAIP Research Division at 09-427 1111.